Shipping Policy

Standard Shipping (Continental United States)

For Standard shipping (of in-stock items) please allow 3-8 business days from the date the product was shipped. Products that are in stock will ship within 1-2 business days.

Products that are out of stock and on backorder will vary in length. Contact us before placing your order if you have any questions or concerns regarding the shipping timeframe for an out-of-stock product.

 

International Shipping 

We ask that our international customers make their own arrangements for shipping.   International Parcel Service (ipsparcel.com/ ) and MyUS (www.myus.com) offer international shipping services or you can choose anyone you wish.

A member of our team will work with you to get you the proper dimensions and weight for your purchase.

Ship from West Palm Beach, FL 33411 

Please make sure that you insure the shipment for the full purchase price.

The customer is responsible for any customs, duty, tax, and/or broker's fees in your country.

 

PO Boxes

Packages cannot be sent to PO Boxes a business or residential address must be provided.

 

Carriers

Packages shipped using UPS ground are delivered Monday - Saturday (excluding Holidays). You can track your package at www.ups.com/track to acquire an estimated delivery day.

 

Packages shipped using FedEx are delivered Monday - Friday (excluding Holidays).  Packages may occasionally be delivered on a Saturday, but this is not guaranteed.  You can track your package at www.fedex.com/en-us/tracking.html for your estimated delivery day. 

 

Signature Required

We require a signature for all packages. Please plan to be available on the day your product is scheduled to be delivered. If you cannot be present please contact the carrier to have them hold it for you.

 

Return to Sender

In the event that you are not present for the delivery attempts made by the carrier, your product will be returned to our facility. You will be responsible for both the fee incurred during this return and the fees related to sending the product to you a second time. These fees must be paid before we will send the product back to you.