Shipping Policy

Purpose and Scope

This policy sets out the terms regarding shipping liability for products ordered from Mobibooth. It applies to all orders placed with Mobibooth and shipped through a third-party shipping company, including but not limited to, UPS, FedEx, etc.

Policy Statement

While Mobibooth is committed to ensuring customer satisfaction and timely delivery of products, it is important for customers to understand that once a package is handed off to a third-party shipping company, Mobibooth has no control over the actual delivery date. Therefore, Mobibooth cannot be held liable for the failure of these third-party shipping companies to meet an expedited shipping delivery date.

Limitation of Liability

Upon confirmation of the package’s handoff to the shipping company, the responsibility for delivery timelines, including expedited shipping, rests entirely with the shipping company. Mobibooth does not accept liability for any loss, damage, cost, or expense related to delays in shipment or delivery.

Disputes and Claims

Any disputes or claims related to delayed delivery, including expedited shipping delays, must be directed to and resolved with the relevant third-party shipping company.

Customer Responsibility

Customers are encouraged to track their packages using the tracking information provided and to communicate directly with the shipping company for any issues related to the delivery date.

Standard Shipping (Continental United States)

Products that are out of stock and on backorder will vary in length. Contact us before placing your order if you have any questions or concerns regarding the shipping timeframe for an out-of-stock product.

For Standard shipping (of in-stock items) please allow 2-5 business days from the date the package was shipped. Your package will take 3-5 business days to process and ship.

Customer Changes

If a customer requests a change to the delivery location or other shipping details after the package has left our facility, any additional fees incurred as a result of these changes will be the responsibility of the customer. In the event that the package is returned to us due to the requested change, the customer will be responsible for both the return shipping costs and the cost of reshipping the package. These fees must be settled before the product is reshipped.

International Shipping

Mobibooth handles booking and arranging your international shipment for you. As part of your order, applicable customs duties and taxes for your destination country are calculated and collected upfront, so there are no surprise charges or customs holds when your shipment arrives.

A member of our team will confirm shipping details, including dimensions and weight, before your order ships.

Ships from West Palm Beach, FL 33411.

Carriers

Packages shipped using UPS ground are delivered Monday – Saturday (excluding Holidays). You can track your package at www.ups.com/track to acquire an estimated delivery day.

Packages shipped using FedEx are delivered Monday – Friday (excluding Holidays). Packages may occasionally be delivered on a Saturday, but this is not guaranteed. You can track your package at www.fedex.com/en-us/tracking.html for your estimated delivery day.

Freight Shipments

Freight shipments require a scheduled delivery appointment, and the carrier will contact the customer directly to arrange a date and time. Customers must respond promptly and remain available during the scheduled delivery window. If a delivery is attempted and no one is present to receive the shipment, or if the requested delivery date is scheduled too far in the future, the carrier may assess storage charges while the shipment remains at the destination terminal. Mobibooth’s responsibility for freight shipments ends upon delivery to the destination terminal. Mobibooth is not responsible for any storage, redelivery, or related charges incurred after that point, and any such charges will be billed directly to the customer.

Products shipped using over-the-road freight are delivered Monday – Friday (excluding Holidays). Before shipment, we need to confirm residential or business delivery and whether a liftgate is required.

Residential address
Commercial address

Liftgate required

Signature Required

We require a signature for all packages. Please plan to be available on the day your product is scheduled to be delivered. If you cannot be present, please contact the carrier to have them hold it for you.

Return to Sender

This section applies to packages shipped via parcel carrier (UPS, FedEx). For freight shipments, see Freight Shipments above.

If the customer is not present for delivery attempts made by the carrier, the package will be returned to our facility. The customer is responsible for the cost of the return shipment to our facility, as well as the cost of reshipping the product a second time. The customer must pay both fees in full before the product will be reshipped.

PO Boxes

Packages cannot be sent to PO Boxes for a business or residential address must be provided.

Policy Review

This policy may be reviewed and updated from time to time at the sole discretion of Mobibooth.

Last updated 6/24/2026